Privacy Policy

At Maia Vitality we take your privacy seriously and are committed to protecting your personal data. 

                                                                                 

We may collect the following information when you register as a client:

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• Name and contact details (email and telephone number)

• Home address and date of birth

• Gender (if you choose to provide it)

• Emergency contact details

• GP name and address

• Medical information you provide on forms such as your Medical History Form or Menopause Symptom Checker, including conditions, medications, lifestyle factors and other health information that may be relevant to your care

• Payment and billing information

• Records of your communication with us

• Information about how you use our website or systems

 

With your consent, we may also obtain relevant information from third parties such as your GP.

 

We use your personal data to:

• Register you as a patient

• Provide and manage your healthcare and appointments

• Communicate with you about your care

• Process payments

• Meet our legal and regulatory obligations

• Improve the services we provide

 

We keep personal data only for as long as necessary. Health records are retained for 8 years after you stop receiving services from us, in line with legal and professional requirements.

 

You have the right to:

• Request a copy of the personal data we hold about you

• Ask us to correct inaccurate information

• Withdraw consent where we rely on it to process your data

 

To protect your privacy, we may ask you to verify your identity before responding to requests.

If you have any concerns about how we handle your personal data, please contact us first so that we can try to resolve the issue.

 

You also have the right to complain to the Information Commissioner’s Office (ICO):
Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

 

We may update this privacy policy from time to time. Any updates will be published on our website.